Our Bella, a Blue Heeler, got a bacterial infection. She was really sick for about seven days and had to go to the vet and get all kinds of medications and injections. I filled up paperwork, got everything together, and contacted my vet. I said they would send the records when they were questioned about Petplan. I got two checks within three or four weeks for the payment for the different services. Everything went great. Bella recovered and is doing pretty good.