I like how easy it is for submit a claim

I like how easy it is for submit a claim. I dislike that almost every time I submit a claim I get a message in my portal saying they don’t have enough info to process my claim and that Embrace requested additional info from my vet. I usually wait a couple days to see if the docs arrived before I email Embrace to ask what docs they need so I can request them myself and get a speedier resolution of my claim. I have NEVER received a message back from Embrace about what extra docs they need from the vet. I ALWAYS end up calling Embrace and speaking with a rep who suddenly doesn’t need additional docs and processes my claim immediately. Always feels like Embrace is delaying processing and hopes I’ll just forget. I appreciate the reps on the phone for immediately resolving my claims since the online department apparently never can without a phone call from me.
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